Bull99 | Your Privacy Is Our Priority

1. Introduction and Scope of This Policy

Welcome to the bull99 Privacy Policy. This document explains in detail how we collect, use, store, and protect your personal information when you use our online betting and casino platform at https://bull99.top.

By registering an account and using bull99's services, you agree to the terms set out in this Privacy Policy. We encourage you to read this document carefully in full so that you fully understand your rights.

This policy applies to all users who access the bull99 platform via the website, mobile app, or any other official channel. If you do not agree with any part of this policy, please contact our support team before continuing to use our services.

2. Information We Collect

Bull99 collects information from you in several different situations, depending on how you interact with our platform. The information collected falls into three main categories:

Information You Provide Directly:

• Full name as stated in your identity document
• Active email address and mobile phone number
• Date of birth for age verification (minimum 18 years old)
• Identity card or passport information for the KYC (Know Your Customer) process
• Bank account or digital wallet information for deposit and withdrawal purposes
• Passwords are stored in the most complex encrypted form (hashed) and cannot be read by anyone

Automatically Collected Information:

• IP address, device type, and operating system used
• Browsing data including pages visited and time spent on the platform
• Login session records and transaction activity
• Cookies and similar tracking technologies to enhance user experience

Information from Third Parties:

• Identity verification information from trusted KYC service providers
• Data from payment processors to verify your transactions
• Information shared by authorised marketing partners when you access bull99 through their affiliate links

3. How We Use Your Information

Every piece of information collected by bull99 is used responsibly and only for legitimate purposes. The following are the main ways we use your data:

• Account Management: To create, verify, and securely maintain your account on the bull99 platform.
• Transaction Processing: To process deposits, withdrawals, and any other financial transactions you carry out on our platform accurately and promptly.
• Identity Verification (KYC): To comply with anti-money laundering legal requirements and ensure only eligible users access our services.
• Fraud Protection: To detect and prevent fraudulent activity, hacking, or platform abuse that could compromise your security.
• Customer Support: To provide technical support and respond to any enquiries or complaints you submit to our support team.
• Service Improvement: To analyse aggregated usage patterns in order to improve the quality of our platform, games, and promotions.
• Marketing Communications: To send you exclusive offers, bonuses, and the latest bull99 news, subject to the notification preferences you have set.
• Responsible Gaming: To monitor gambling patterns and identify users who may require additional assistance or protection.

4. Sharing Information with Third Parties

Bull99 does not sell or rent your personal information to any third party. However, in certain situations, we may need to share your information with the following parties:

All third parties working with bull99 are required to comply with strict confidentiality agreements and are not permitted to use your information for any purpose other than those specified.

5. Cookies and Tracking Technologies

The bull99 website uses cookies and similar technologies to ensure the platform runs smoothly and delivers a better experience for you. There are three types of cookies we use:

• Essential Cookies: These cookies are required for basic website operations such as login sessions, security, and navigation. You cannot disable these cookies without affecting platform functionality.
• Performance Cookies: Used to collect anonymous information about how users interact with our website, helping us improve the overall experience.
• Functional Cookies: Allows the website to remember your preferences such as language, region, and other personal settings to deliver a more personalised experience.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of the bull99 platform.

6. Your Rights as a User

As a trusted bull99 user, you have the following rights regarding your personal information:

• Right of Access: You have the right to request a copy of the personal information we hold about you at any time.
• Right to Rectification: If your information is inaccurate or outdated, you have the right to request a correction be made promptly.
• Right to Erasure: Under certain circumstances, you may request that your personal information be deleted from our systems, subject to applicable legal requirements.
• Right to Object: You have the right to object to the processing of your information for direct marketing purposes at any time.
• Right to Data Portability: You may request your data in a machine-readable format for transfer to another service provider.
• Right to Withdraw Consent: If the processing of your data is based on consent, you may withdraw that consent at any time.

To exercise any of the above rights, please contact our privacy team via the email address listed at the bottom of this page. We will respond within 30 business days.

7. Data Retention Period

Bull99 only retains your personal information for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Generally:

• Active account information is retained for the duration your account remains active, plus five years after account closure.
• Financial transaction records are retained for a minimum of seven years for tax compliance and anti-money laundering purposes.
• Customer support communication logs are retained for three years.
• Cookie and web analytics data is retained for a maximum of two years.

Once the retention period expires, your information will be securely deleted or anonymised so that it can no longer be associated with you.

8. Cross-Border Data Transfer

In the course of its operations, bull99 may transfer your personal information to servers or facilities located outside Malaysia. Any such data transfer is carried out in strict compliance with data protection standards, including:

• Ensuring recipient countries have an equivalent or higher level of data protection
• Using internationally recognised data transfer agreements
• Implementing appropriate technical and organisational security measures

9. Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please do not hesitate to contact the bull99 Privacy team.

We are committed to addressing every enquiry seriously and will respond within a reasonable timeframe. You may also visit the FAQ us for answers to frequently asked questions about privacy and data security.