Terms and Conditions Bull99 – Complete Guidelines

1Acceptance of Terms

Welcome to bull99. This Terms and Conditions document ("Agreement") is a binding contract between you ("User" or "Member") and bull99 ("Platform", "we", or "the company"). This Agreement governs your use of the website, mobile application, and all services provided by bull99.

By accessing the bull99 website, registering an account, making a deposit, or using any of the services provided, you acknowledge that you have read, understood, and agree to be bound by all terms and conditions set out in this document.

Bull99 reserves the right to update or modify these Terms and Conditions at any time without prior notice. It is your responsibility to review this document periodically. Continued use of the platform after any changes constitutes acceptance of the updated terms.

2Member Eligibility

To register and use bull99's services, you must meet the following eligibility requirements:

• Be at least 18 years of age at the time of registration.
• Must not be on any self-exclusion list maintained by bull99 or any relevant regulatory body.
• Not be a resident or citizen of any country where online gambling is strictly prohibited.
• Acting in a personal capacity and not as a representative, agent, or trustee of any third party.
• Must not have any other active bull99 account at the time of registration.
• Having full legal capacity to enter into a binding agreement.

Bull99 reserves the right to terminate or suspend the account of any user found not to meet the eligibility requirements above at any time, including after the account has been activated. Any balance in such an account will be handled in accordance with bull99's internal policies and applicable legal requirements.

3Registration & Account

During the registration process, you are required to provide accurate, complete, and up-to-date information. This includes your full name as per your official identification document, an active phone number, a valid email address, and your actual date of birth.

Each individual is only permitted to hold one (1) active account at bull99 at any one time. Multiple account registrations — whether using the same name, different phone numbers, or different devices — are a serious violation that may result in the closure of all associated accounts and forfeiture of all balances and winnings.

You are solely responsible for maintaining the confidentiality of your login credentials. All activity carried out under your account is your responsibility. If you suspect unauthorised access to your account, contact bull99 customer support immediately.

Bull99 reserves the right to request additional verification at any time, particularly before processing large withdrawals or when unusual account activity is detected.

4Deposit & Withdrawal

Bull99 accepts a wide range of payment methods supported in Malaysia, including bank transfers via FPX, DuitNow, Touch 'n Go eWallet, GrabPay, and major local banks. All deposits are processed instantly and credited to your account promptly.

Deposit Limit: Minimum and maximum deposit amounts vary by payment method and are subject to change. Current limits are displayed on the deposit page within your account.

Withdrawal: All withdrawals require an account that has fully completed the KYC process. Withdrawals for verified accounts are typically processed within 5 minutes to the bank account or e-wallet registered under your name.

• Withdrawals can only be made to an account or e-wallet registered under the same member's name.
• Bull99 reserves the right to request proof of ownership of the payment account before processing any withdrawal.
• Withdrawals requiring additional security checks may take longer to process.
• Any taxes or duties imposed by the bank or government are solely the member's responsibility.
• Bonuses that have not met the wagering requirements are not eligible for withdrawal until the requirements are fully satisfied.

5Bonus & Promotions

Bull99 offers a variety of bonuses and promotions to both new and existing members, including welcome bonuses, reload bonuses, cashback, free spins, and special festive promotions. Each bonus is subject to specific terms and conditions stated at the time the promotion is announced.

Wagering Requirement: All bonuses carry wagering requirements that must be met before winnings derived from the bonus can be withdrawn. Wagering requirements vary by bonus type and are clearly stated in the terms of each promotion.

• Bonuses may only be claimed once per promotion unless otherwise stated.
• Bull99 reserves the right to void any bonus obtained through illegitimate means or fraud.
• Abuse of promotions, including hedging bets to meet wagering requirements, is strictly prohibited.
• Bonuses are non-transferable between accounts and cannot be directly converted to cash.
• Bull99 reserves the right to modify, suspend, or terminate any promotion at any time with reasonable notice.
• In the event of any discrepancy between a displayed promotion and its English version (if applicable), the Malay version shall prevail.

6Game Rules

All games available at bull99 use a Random Number Generator (RNG) that has been audited and certified by an independent international certification body. This ensures that every spin, every hand, and every roll is genuinely random and fair.

The RTP (Return to Player) value for each slot game is displayed in the game's information section. This RTP figure is a long-term estimate based on millions of spins and is not a guaranteed return for any individual gaming session.

• The minimum and maximum bet limits for each game are set by the respective software provider and displayed within the game interface.
• Any technical disruptions during gameplay will be resolved based on bull99's system records, which are considered valid and final.
• Games affected by a proven technical malfunction may be voided and bets refunded at bull99's discretion.
• The use of automation software, bots, or any tools to exploit the gaming system is strictly prohibited and may result in immediate account closure.

For live casino games, game outcomes are determined by a real dealer and a full video recording of each session is retained for dispute resolution purposes. Results recorded by the system are final.

7Prohibited Conduct

Bull99 users are required to conduct themselves in a responsible, lawful, and ethical manner. The following behaviors are strictly prohibited and may result in disciplinary action, including immediate account closure and forfeiture of funds:

• Registering more than one account under your own name or someone else's.
• Providing false or misleading information during registration or the KYC process.
• Using a credit card, bank account, or e-wallet that does not belong to you for deposits.
• Attempting to exploit software bugs, system vulnerabilities, or errors within games.
• Using bot software, automation scripts, or any third-party tools to gain an unfair advantage.
• Facilitating money laundering or suspicious financial activities through the platform.
• Colluding with other players to manipulate game outcomes in any way.
• Threats, harassment, or abusive behaviour towards customer support staff or other members.

8Account Closure

Bull99 reserves the right to suspend, restrict, or close any account at any time where there is reasonable cause to do so, including but not limited to a breach of these Terms and Conditions, suspected fraudulent activity, or at the request of a competent authority.

Account Closure at Member's Request: You may request account closure at any time by contacting bull99 customer support. Prior to closure, all KYC requirements must be satisfied, and any active bonus wagering requirements will be voided along with the associated bonus. Valid remaining funds will be returned to you upon verification.

Closure for Disciplinary Reasons: In cases of serious terms violations, bull99 reserves the right to close the account without prior notice and forfeit all bonuses and winnings obtained through conduct that breaches these terms. Original deposit balances may be returned at bull99's discretion depending on the circumstances.

9Limitation of Liability

Bull99 services are provided "as is" without any express or implied warranties. To the extent permitted by applicable law, bull99 shall not be liable for:

• Any financial losses incurred as a result of gaming activity on the platform.
• Service interruptions, technical delays, or failures beyond bull99's control.
• Losses resulting from unauthorized access to your account by a third party.
• Any content or information provided by third parties through the platform.
• Indirect, incidental, or consequential damages arising from the use of our services.

Bull99's maximum total liability to you under any circumstances shall not exceed the amount of funds held in your account at the time the claim is made.

10Amendment of Terms

Bull99 reserves the right to update, amend, or replace any part of these Terms and Conditions at any time. Material changes will be communicated to members via registered email or in-platform notification at least 7 days before taking effect, unless the changes are required for immediate compliance with applicable laws or regulations.

Continued use of the bull99 platform after the effective date of any amendments constitutes full acceptance of the revised terms. If you do not agree with the changes, please discontinue use of the platform and contact us to close your account.

11Responsible Gaming

Bull99 places the highest priority on our members' wellbeing. We provide a range of self-control tools to help you maintain healthy and responsible gaming habits, including daily deposit limits, weekly loss limits, session time limits, temporary break options, and long-term self-exclusion.

If you feel that gaming is starting to negatively affect your life, we encourage you to use the available self-control tools or contact our customer support for assistance. We also encourage you to seek professional support if needed.

For more information on bull99's commitment to responsible gaming, visit the Responsible Gaming page.

12Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions or your use of the bull99 platform, please contact our customer support team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week directly on the bull99 platform.
• Email: [email protected] — Response within 24 hours.
• FAQ: Visit page our FAQ for instant answers to frequently asked questions.

Our team is fluent in Malaysian and understands the needs and concerns of local users. We are committed to providing accurate, clear, and helpful responses to every inquiry received.